General Manager responsible for store leadership, operations, and staff management at Trulieve. Aiming to deliver exceptional customer experience in a compliant and supportive environment.
Responsibilities
Responsible for leadership and supervision of store personnel
Inventory tracking and management
Achieving key performance metrics
Ensuring the efficient daily operations of the store
Ensuring regulatory compliance while delivering exceptional customer experience
Plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Ensure consistent regulatory compliance with all state specific regulations
Review, communicate and ensure compliance with all company SOPs
Evaluate employee performance and identify hiring and training needs
Provide coaching, training, and development to the team that is focused on company service standards and accountability
Monitor and maintain store inventory
Handle and resolve patient issues and escalations
Maintain professional working relationships with business partners
Schedule effectively within labor budget
Requirements
Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Ability to interact with customers and team members respectfully and politely
Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude
Benefits
Comprehensive benefits package including paid time off
Equal employment opportunities to all employees
Prohibits discrimination and harassment of any type
Plant Manager providing leadership and operational ownership in grain handling facility. Managing performance across safety, quality, production, and team development in Buffalo, ND.
Restaurant Manager leading food and beverage operations at Canopy by Hilton Toronto Yorkville. Ensuring exceptional service and compliance with standards in a vibrant downtown environment.
Banquet Manager overseeing all banquet events for superior guest service and operational excellence at Kingston Marriott Hotel in Ontario. Leading and training staff for exceptional service delivery.
Senior Project Manager overseeing complex IT projects, acting as a central liaison to clients and leading project teams. Focused on structured planning, risk management, and quality assurance throughout all project phases.
Retail Manager overseeing all aspects of store operations and strategy for BROKE+SCHÖN fashion retail. Leading teams to create a unique shopping experience in multiple locations across Berlin.
Service Delivery Manager overseeing absence and disability management programs within TELUS Health, improving health outcomes for clients and employees. Engaging with clients and leading teams to ensure compliance and operational excellence.
Global Customer Innovation Manager advancing omnichannel engagement strategies in pharmaceutical industry. Collaborating across franchises and markets to implement innovative customer engagement solutions.
Plant Manager responsible for operations in Elk Grove Village, IL at Indium Corporation. Leading plant management team and ensuring compliance with regulations while meeting organizational goals.
Internal Audit Senior Manager leading technology and cybersecurity audits in a hybrid role. Assessing digital resilience and contributing to high quality reporting for senior leaders.