Senior Financial Manager providing financial analysis and strategic guidance for call center operations. Leading financial performance reviews and ensuring compliance with financial controls.
Responsibilities
Serve as a strategic financial consultant to contact center leaders
Provide financial analysis and guidance for high-impact decisions
Lead financial performance reviews and prepare executive-level insights
Own development of short- and long-term forecasts and the annual financial plan
Ensure accurate financial reporting and align financials with operational goals
Coordinate with cross-functional teams to support strategic initiatives
Ensure compliance with GAAP and internal financial controls
Requirements
Bachelor’s degree in financial-related discipline or equivalent education and related training
3-5 years of experience in financial management at a large financial institution
Strong verbal and written skills; ability to communicate effectively
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Eight years of relevant accounting or finance experience that includes complex financial analysis (preferred)
Certified Public Accountant, Certified Management Accountant, or Chartered Financial Analyst (preferred)
Master's degree or MBA (preferred)
Specific financial services or call center support (preferred)
Proficient in Essbase/Hyperion, EPM/BPC, or other enterprise accounting software (preferred)
Experience with macros/VBA (preferred)
Ability to work independently with minimal guidance (preferred)
Strong analytical and problem-solving skills (preferred)
Familiarity with GAAP (preferred)
Benefits
Medical, dental, vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan (depending on position)
Restricted stock units (depending on position)
Deferred compensation plan (depending on position)
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