Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Systems/Business Analyst role at Trissential, influencing technology initiatives and collaborating with high-impact teams on multiple portfolios. Responsible for detailed requirement definitions and ensuring successful delivery.
Responsibilities
- Partner with cross-functional teams to analyze business needs, define requirements, and create clear, actionable documentation
- Break down requirements into detailed, consumable user stories for Agile delivery teams
- Conduct functional and non-functional requirements gathering, refinement, and validation
- Support product intake processes, including initial scoping and impact analysis where needed
- Collaborate across portfolios—aligning technical and business stakeholders on priorities and outcomes
- Evaluate system integrations, data flows, and application behavior to support technical discussions
- Work closely with developers, architects, and product owners to ensure clarity and completeness of requirements
- Provide analytical insights, troubleshoot issues, and contribute to solution recommendations
Requirements
- 5–7+ years as a Business Analyst or Systems Analyst
- Strong communication skills with the ability to collaborate across matrixed teams
- Experience translating complex business needs into functional + non-functional requirements
- Ability to create high-quality user stories and acceptance criteria for Agile teams
- Solid understanding of system integration concepts, data/integration layers, and technical workflows
- Strong analytical and problem‑solving skills
- Comfort working across multiple portfolios, platforms, and stakeholder groups
- Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred
- Business analysis or agile certifications (CBAP, CCBA, PMI-PBA, CSM, PSPO, etc.) are a plus but not required
Benefits
- Competitive Compensation
- Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
- Paid Time Off – Both compensation models offer paid time away from work
- Flexible Work Model – Hybrid preferred in Denver; remote available depending on experience
- Career Development – Access to training, certifications, and ongoing professional growth
- Supportive Team Culture – A people-first environment where your work has clear impact
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