Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
About the role
- Strategic Customer Success Manager in Transportation & Logistics, forging partnerships and driving customer retention with Trimble's innovative solutions
Responsibilities
- Forge Strategic Partnerships: Establish proactive, strategic relationships with customers
- Drive Value Realization: Create and execute comprehensive Customer Success plans
- Mitigate Risk & Ensure Retention: Monitor customer health and churn risk
- Influence & Advocate: Utilize executive presence to advocate internally for customer needs
Requirements
- 7+ years of progressive experience in customer success, account management, or client services
- Direct experience within the Transportation industry
- Proven ability to work effectively with Executive and C-Level teams
- Excellent written and verbal communication skills
- Experience with Google Suite and Salesforce
- Bonus Points For: Experience utilizing a Customer Success platform (e.g., Gainsight, Totango), demonstrated understanding of transportation best practices, project management and/or ITIL experience
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
Senior CRM & Loyalty Engineer at Merkle developing digital solutions and providing mentorship. Overseeing CRM systems implementation and ensuring architectural integrity in projects.
Customer Success Manager responsible for managing strategic customer accounts and ensuring successful technology adoption. Driving client engagement and partnership at Hewlett Packard Enterprise.
Customer Success Manager supporting strategic accounts with a focus on client retention and expansion at PitchBook. Engaging clients while driving their success and optimizing platform usage.
Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Customer Success Manager at ShopGrok ensuring retail clients maximize platform value. Engage in customer journey from onboarding to ongoing management and insights delivery.
Pessoa Coordenadora de CRM supporting data - driven communication strategies at iD\TBWA agency in São Paulo. Taking charge of CRM initiatives and overseeing effective execution across teams.