Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
About the role
- Customer Success Manager at Trimble empowering stakeholders with digital solutions in the construction industry. Championing growth and collaborating with senior management to drive software adoption and efficiencies.
Responsibilities
- Find, develop, and close high-impact contracts for software subscriptions and consulting services
- Partner with senior management and C-suite decision-makers to align Trimble’s technology with critical business goals
- Manage all aspects of the sales process, from lead qualification to closing
- Research and develop long-range territory plans and monitor sales data via CRM
Requirements
- Minimum of 2 years in a mission-critical, client-facing software-as-a-solution (SaaS) role
- Experience working with complex, multi-divisional, enterprise organizations
- Experience collaborating with cross-functional teams (including Technical Support, Product, Account Management, and Marketing)
- BA/BS degree preferred (Degree in Civil Engineering, GIS, Geography, Construction Management, or Transportation Engineering preferred)
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
- Tax savings plans for health, dependent care and commuter expenses
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.