Strategic Solutions Manager enhancing payments solutions for hospitality sector. Engage partners and CRM tools to maximize revenue growth within designated territory.
About the role
- Senior Customer Growth Solution Architect driving innovative solutions in enterprise software for Tricentis. Collaborating with sales, customers, and technical teams to solve complex challenges in quality intelligence.
Responsibilities
- Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.
- Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.
- Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.
- Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.
- Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.
- Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.
- Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.
- Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes.
- Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes.
- Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success.
- Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development.
- Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience.
- Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence.
Requirements
- 3-5 years of experience in Professional Services, Solutions Architecture, or Technical Consulting, preferably within enterprise software.
- Deep understanding of DevOps, CI/CD, test automation, and software quality practices.
- Familiarity with containerization & cloud platforms (Docker, Kubernetes, AWS, GCP, Azure).
- Hands-on experience with one or more programming languages: Java, JavaScript, Python, .Net, or GOLang.
- Familiarity with modern DevOps tools (Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, etc.).
- Ability to design, present and execute complex implementation strategies for enterprise customers.
- Strong presentation and storytelling skills with experience delivering executive briefings and technical demos.
- Experience working in SaaS environments and engaging with enterprise customers at scale.
Benefits
- Market competitive salary + success-oriented commission / bonus
- Supportive and engaged leadership team.
- Career path and professional & personal development.
- 401(k) / pension plan, full benefits package available.
- Hybrid work environment.
- Personal and professional development.
- And more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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