People Operations Partner responsible for enhancing HR systems at Cresta, an AI company revolutionizing customer conversations. Focused on scalability and data intelligence in a hyper - growth environment.
About the role
- People Team Lead at Trengo, overseeing HR operations and driving strategic initiatives in a dynamic scale-up environment. Shaping company culture while mentoring the People team in Utrecht.
Responsibilities
- Serve as a trusted advisor to managers and leadership on employee cases, leadership styles, and team dynamics.
- Manage complex employee relations ensuring compliance with labor laws.
- Lead the performance cycle and absence (verzuim) management processes with empathy and solid knowledge of the WVP.
- Drive organizational development by designing and improving onboarding, manager development, and product knowledge training programs.
- Manage employee engagement surveys, analyze results, and share valuable insights with leadership to drive continuous improvement in company culture.
- Collaborate closely with the Senior Leadership Team on strategic HR topics such as workforce planning and reward strategy.
- Enhance internal communication and foster a positive, inclusive, and high-performing company culture.
- Lead and develop the People team, including Jr Operations Specialist and Talent Acquisition Specialist.
- Guide the People team to deliver operational excellence in recruitment, HR administration, and employee experience.
- Lead the Workplace Experience Managers (WEM) team on cultural activities that bring our culture to life.
Requirements
- 4+ years of HR experience, including at least 1 year in a leadership or mentoring role.
- Strong labor law expertise and proven experience in absence and performance management.
- Experience in start-ups, scale-ups, or companies under 100 employees, navigating fast-paced and ambiguous environments.
- Ability to partner with managers and leadership, building trust quickly while confidently challenging when needed.
- Proactive communicator and influencer who thrives at all organizational levels.
- Experience in People Operations, with the ability to mentor and coach the junior People Ops.
Benefits
- Hybrid working (at least 2 days p.w. in the office) + 2 months per year to work abroad.
- Mental health support with free sessions from on-demand psychologists (OpenUp).
- Learning budget + 2 extra days off to attend courses or conferences.
- 28 vacation days to rest, recharge, and travel
- Travel reimbursement to our Utrecht HQ.
- Monthly internet & phone allowance to stay connected.
- Dutch courses for our international colleagues.
- Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
- Pension contribution to help you plan for the future.
- Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.
Job title
Job type
Experience level
Salary
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Degree requirement
Location requirements
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