Senior Executive in Operations at a Mumbai office. Responsible for MIS tasks with 2 years experience.
About the role
- Operations Manager at Trace, facilitating real-world data capture for physical AI. Coordinating logistics, training, and troubleshooting during operational launches with partners.
Responsibilities
- Plan each launch: schedules, shift timing, site constraints, access requirements, and shipping
- Coordinate hardware logistics end to end (devices, cables, SSDs, chargers, labeling, backups)
- Set up onsite “HQ,” test gear, charge devices, and prepare the workflow for the day
- Train groups of workers (often 15–25 at a time) to use the equipment safely and correctly
- Troubleshoot issues calmly in real time and coordinate remote support when needed
- Monitor capture progress, manage data handling, and prevent small issues from becoming big ones
- Build and refine checklists and SOPs so launches become repeatable and easier each time
- Document what broke, what worked, and what we should change for the next site
- Work from home when you're not traveling to capture sites
Requirements
- 2+ years in start ups, marketplace ops, field ops, or similar roles
- Extremely organized with strong follow-through
- Calm under pressure and good instincts when things break
- Strong communicator who can earn trust with site owners and frontline workers
- Comfortable being on your feet, handling gear, and working in a range of environments, including factories and industrial environments
- Collaborative, grounded working style and willingness to do unglamorous work well
- Willing to travel frequently and work in new locations, typically 3–4 or more trips per month
Benefits
- A world-changing problem: Physical AI will reshape entire industries, but it cannot scale without real-world data. Trace is addressing one of the core constraints holding the field back.
- Early but real traction: Active pilots with growing demand on both sides of the marketplace.
- Experienced, tight-knit team: Ex founders, PhDs, and operators with a track record of building and scaling together.
- Real ownership: This is early. Your work will materially shape the product, systems, and direction of the company.
- Foundational platform: We are building core infrastructure that enables many future products and use cases as physical AI evolves.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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