IT Support Specialist acting as the first point of contact for IT inquiries at The Quality Group. Installing software, troubleshooting hardware, and managing user accounts in a hybrid work environment.
Responsibilities
You are the first point of contact for support requests via phone or ticketing system
You install, configure and update software applications
You assist with hardware issues such as desktops, laptops, printers and other devices
You manage user accounts and access rights
You prepare and configure end-user devices for new employees
You document support requests, solutions and workflows in detail
You escalate complex requests to the appropriate support level
Requirements
You have completed vocational training in IT or possess an equivalent qualification
You have experience in an IT service desk or customer support role
You have solid knowledge of Microsoft Windows, macOS and Office applications
You have a basic understanding of network technologies and IT infrastructure
You are a team player, communicative and service-oriented
You find pragmatic solutions and keep an overview even in stressful situations
You are willing to learn and adapt quickly to new technologies
You are fluent in German and English
Benefits
Attractive employee discounts on ESN & More products
Flexible working hours & home office options
Subsidies for mobility & fitness (e.g. Wellpass, Deutschlandticket)
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