Consultant in Corporate Investigation field for Protiviti's clients. Focused on ensuring client integrity through investigative activities.
About the role
- Consultant leading training and development initiatives for Municipal Licensing and Standards in Toronto. Responsible for designing, delivering and evaluating training programs across various roles.
Responsibilities
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Develops and delivers training that supports quality client service.
- Models leadership behaviours in the workplace and in the classroom.
- Identifies training and development needs within the division.
- Works proactively with management to assess and identify root cause of performance issues.
- Consults with managers and supervisors to identify required and actual performance.
- Develops and conducts training evaluations and related activities.
- Develops and implements a learning plan for staff returning to work after an extended absence.
- Delivers training in response to evaluation outcomes.
- Provides on-site training and support for new technologies and business changes.
- Undertakes research and analysis on issues related to workplace training.
Requirements
- Post secondary education in Human Resources, Adult Education, Educational Technology, or Instructional Design or equivalent combination of education and related experience.
- Considerable experience in large complex organizations developing learning implementation strategies.
- Considerable experience designing, delivering and evaluating course/curriculum classroom-based learning and/or e-Learning.
- Experience coordinating and scheduling large-scale, enterprise-wide or cross-divisional training programs.
- Demonstrated experience in sourcing, procurement and management of vendors is considered an asset.
- Knowledge of bylaws, policies and standard operating procedures to design, develop, facilitate and evaluate training for service operations will be considered an asset.
- Strong customer service, stakeholder and relationship management skills.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible working arrangements.
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