Director of Program Management overseeing R&D roadmap execution at TigerConnect. Managing complex programs and enhancing Agile practices for cross-functional teams to improve healthcare collaboration.
Responsibilities
Own the end-to-end execution of the R&D roadmap—from planning and prioritization through release and post-launch follow-through
Lead a portfolio of programs, partnering with Engineering leadership on capacity planning, sequencing, and tradeoff decisions
Establish and evolve product operations practices, including planning cadences, delivery metrics, and executive-level reporting
Champion Agile at scale, adapting frameworks to fit team needs while driving continuous improvement
Provide clear visibility into progress, risks, and dependencies; proactively surface issues and recommend paths forward
Drive alignment across Product, Engineering, and cross-functional partners around shared goals and outcomes
Shape and scale the PMO function, introducing tools, processes, and governance that support growth
Requirements
12+ years of experience in technical program or project management, including ownership of large, cross-functional initiatives
Strong understanding of SDLC / PDLC for modern SaaS, web, and mobile products
Proven experience driving delivery in SaaS product organizations
Deep knowledge of Agile methodologies (Scrum, Kanban) and applying them effectively at scale
Experience with capacity planning, delivery metrics, and operational reporting (e.g., velocity, throughput, dependencies)
Executive presence with the ability to influence senior leaders and align teams without direct authority
Hands-on experience with Jira (dashboards, reporting, JQL)
Experience building or leading a PMO function preferred
PMP, CSM, SAFe , or similar certifications a plus
Benefits
Join us in our prime office space in the heart of Mexico City's Reforma area;
Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered.
We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022).
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