Sales Team Lead overseeing contact center operations and ensuring KPIs are met at TDCX. Leading team performance and coaching while adhering to organizational guidelines and policies.
About the role
- Sales Manager focusing on B2B customer acquisition and retention in Austria, Slovenia, and Croatia. Responsible for sales planning, project management, and ensuring customer satisfaction.
Responsibilities
- Customer acquisition and retention: Develop and expand long-term customer relationships and actively identify and win new commercial customers within the sales territory.
- Sales planning and budget responsibility: Responsible for planning, implementing and achieving the regional sales budget to ensure sales targets are met.
- Project and proposal management: Manage and close sales projects, including quotation/proposal costing, follow-up, and actions to strengthen customer loyalty.
- Contract and recovery management: Conduct churn analyses, develop win-back strategies, and prepare and monitor contracts, including action planning in case of deviations.
- Complaint management and customer satisfaction: Ensure customer satisfaction through professional handling of feedback and complaints.
- Sales reporting and external representation: Prepare sales reports and analyses to steer sales activities and represent the company at trade fairs and events.
Requirements
- Some professional experience in sales, ideally in the B2B sector
- Knowledge of the food or beverage industry, or equivalent specialist knowledge in this area, is essential
- Confident use of common MS Office applications and experience with an ERP system
- Very good German and English skills are required
- High willingness to travel is required
- Excellent negotiation and moderation skills, strong organizational ability, and an independent, structured working style complete your profile
Benefits
- Pension plan
- Bike leasing
- Company car
- Flexible working hours
- Health benefits
- Team events
- Th. Geyer Academy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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