Business Support Specialist acting as a key coordinator for sales teams at Solenis. Supporting commercial initiatives and ensuring effective sales processes.
WC
Hybrid Product Owner – Customer Experience
Posted 3 months ago
About the role
- Product Owner responsible for driving development and management of insurance products. Collaborating with teams to ensure compliance and deliver customer value through successful product launches.
Responsibilities
- Analyze complex business problems to identify trends and craft a clear, compelling product vision that aligns with the broader business strategy
- Communicate this vision and the associated roadmap across all levels of the organization to ensure alignment
- Lead the development and adoption of the product roadmap, ensuring it supports the business strategy and guides organization-wide and quarterly planning processes
- Partner with stakeholders and stay up to date on research to ensure that product development is aligned with industry trends and market needs
- Use customer research to understand customer needs and behaviors to develop actionable capabilities/features
- Develop customer journeys, wireframes, prototypes, and process maps with a focus on usability, accessibility, and delivering customer value
- Build strong relationships with stakeholders and effectively collaborate across teams to realize high-quality product outcomes
- Drive the execution of the product roadmap within the division, ensuring that the team meets delivery goals while balancing speed with quality
- Capture and document risks and assumptions, developing mitigation plans to ensure smooth product delivery
- Act as a mentor and subject matter expert for the product delivery team.
Requirements
- 4 years of experience in project management, process improvement, creating and delivering business capabilities
- 5 years of experience in the insurance industry or supporting business or technology teams
- Excellent communication skills, both written and verbal
- Self-starter, who takes the initiative to exceed goals, uses analytical abilities, and possesses adaptability to change
- Problem-solving and analytical thinking abilities with attention to detail
- Demonstrated ability to manage multiple priorities and deliver projects within defined timelines
- Ability to build collaborative relationships and interact with different levels in the organization
- Bachelor's degree in business, insurance, engineering, or related field
- Experience working with an Agile/SCRUM framework.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability Insurance
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
- Bonus eligible based on performance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technical Customer Service Representative handling technical inquiries and support for Diversey products and services. Collaborate with internal teams to enhance customer satisfaction and resolve issues.
Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
Insurance expert providing phone - based broker services and administrative support at Hiscox. Delivering exceptional service and managing inquiries from High Net Worth brokers.
Sales Support Specialist in VIEWENTO handling customer relations, marketing, and operations. Focused on optimizing sales processes within a dynamic marketing team.
Client Support Specialist providing real - time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
Customer Support Agent at Maurten responsible for handling customer inquiries through Zendesk. Engaging with users and supporting development projects in a hybrid work environment.
Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.