Business Support Specialist acting as a key coordinator for sales teams at Solenis. Supporting commercial initiatives and ensuring effective sales processes.
TS
Hybrid Customer Experience Specialist III, Supply Chain and Procurement
Posted 3 months ago
About the role
- Customer Account Specialist supporting equipment program at Thermo Fisher Scientific. Collaborating with customers and sales teams for effective reporting, training, and supplier negotiations.
Responsibilities
- Support the equipment program, perform the varied activities associated with product sourcing and part number creation
- Provide tactical customer team support
- Work directly with customers and the commercial sales team who support them
- Provide timely and accurate responses to end users, provide outstanding overall service to the customer community
- Act as liaisons with suppliers and internal teams on the customer’s behalf to resolve questions, issues and acquire customer-specific pricing
- Provide customer data analysis and reporting upon request while working with internal teams to support customer needs, including training and responding to questions and issues concerning customer system interfaces
- Engage in cross-functional collaboration between customers, Sales, suppliers, AR, AP, and Finance to make the best decision available
- Support of customer specific projects
Requirements
- Bachelor’s degree
- 3+ years of meaningful work experience either in customer service or project management
- Experience using Microsoft Office (Excel, Word, PowerPoint), IBM Mainframe, IBM Cognos, PowerBI, Smartsheet
Benefits
- None
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