Expansion Strategy & Operations Lead at Preply managing the Supply side of new markets and growth. Collaborating with cross - functional teams to optimize tutor quality and lifecycle readiness.
About the role
- Director of Commercial Operations overseeing the global Order-to-Cash process at The Quality Group. Managing various areas including customer setup, order processing, and payment receipt.
Responsibilities
- Responsible for the global end-to-end Order-to-Cash process from customer setup to cash receipt
- Continuously develop the existing O2C framework and ensure scalable structures
- Actively drive automation of core processes (including EDI, Salesforce workflows, reporting)
- Manage and monitor operational KPIs such as OTIF, DSO, order accuracy, dispute rate, and cost-to-serve
- Ensure high data quality, accurate customer master data, and reliable order validation
- Work closely with Supply Chain & Logistics on delivery performance, product availability, and OTIF targets
- Collaborate with Finance & Credit Control on invoice accuracy, dunning, and cash flow optimization
- Shape the integration of Salesforce and SAP S/4HANA together with IT and the Transformation Office
- Expand digital O2C capabilities such as workflow automation, EDI coverage, and KPI dashboards
- Take on responsibilities up to and including the functional leadership of individual roles or subject areas
Requirements
- Degree in Business, Supply Chain, Finance, Business Operations, or a related field
- Several years of solid professional experience in Order-to-Cash, Sales Operations, or Commercial Operations
- Extensive experience in end-to-end process management, operational excellence, and digitalization
- Knowledge of Salesforce Sales Cloud (order management, workflows) and SAP S/4HANA (SD, FI, credit management)
- Experience with EDI processes, automation tools, and reporting dashboards
- Analytical, structured, and solution-oriented working style, with a proactive approach to operational issues
- Clear communication and confident stakeholder management; comfortable working cross-functionally
- Business-fluent English; German language skills are a plus
Benefits
- Attractive employee discounts on ESN & More products
- Flexible working hours & remote work options
- Mobility and fitness subsidies (e.g., Wellpass, Deutschlandticket)
- Company pension scheme
- Workation options and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Regional Sales Manager responsible for executing sales strategies through operational team in Tijuana. Evaluating performance and leading initiatives to drive sales success.
Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
Operations Manager at Trilagen responsible for internal operations and financial tasks, supporting growth and efficiency across teams.
Operations Coordinator managing guest transitions and ensuring apartment quality for vacation rentals at Ukio. Focused on guest check - ins and check - outs, providing a five - star experience.
Operations Coordinator Trainee at Ferguson with hands - on experience across departments. Learning and implementing process improvements to advance in a Fortune 500 company.
Sales Ops Specialist enhancing sales operations and strategy at Honeywell. Collaborating with cross - functional teams to drive efficiency and achieve business objectives.
Business Technology Analyst supporting Performing Mortgage Servicing Operations with a focus on risk management. Involves collaboration with stakeholders for reporting and issue resolution.
Senior Operations Manager leading operational excellence in Holley Performance Brands' Safety Division. Driving manufacturing performance and ensuring compliance with safety regulations and best practices.
Associate Director of Operations overseeing operational functions for the School Leadership Program at the University of Pennsylvania. Leading strategic initiatives and recruitment efforts while ensuring high - quality participant experiences.