Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Billing and collection specialist working with public sector clients at Theodo. Managing order processes and ensuring compliance in financial operations.
Responsibilities
- Purchase order management: collect purchase orders, verify compliance, and ensure archiving
- Timesheet management and completion: oversee, follow up, and approve
- Invoice generation and verification: prepare invoices, check for compliance, and verify legal references
- Sending invoices: dispatch according to client procedures and track responses
- Collections: monitor due dates and follow up with clients
- Administrative responses to tenders: assemble dossiers and prepare required documents
Requirements
- Minimum Bachelor's degree in Accounting
- 2 to 6 years of experience in Sales Administration
- Proficiency with an ERP system (Oracle or NetSuite preferred)
- Solid accounting knowledge
- Good understanding of the client contract lifecycle
- Meticulous with strong attention to detail
- Excellent written communication skills
Benefits
- Employee share ownership program to participate in the group's success
- Performance bonus tied to Theodo's growth
- Equipment budget to get set up (laptop, smartphone, headphones, etc.)
- 5 weeks' annual leave + 8 to 12 RTT days per year
- Health insurance with 50% employer contribution
- Swile meal card
- Childcare assistance and reserved nursery places
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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