Organisational Change Consultant supporting digital health transformation for Defence. Leading change management activities in collaboration with stakeholders to ensure successful system adoption.
About the role
- Environmental Claim Consultant or Specialist at The Hartford managing complex claims and providing proactive customer support. Focus on litigation strategy, legal analysis, and resolution of legacy environmental and pollution claims.
Responsibilities
- Independently and timely manage all aspects of the most complex, high-value claims
- Provide proactive communications to customers and business partners in the management and resolution of claims
- Respond to inquiries from customers and provide superior customer service
- Review and analyze multiple complex policies and coverage parts
- Write and articulate clear, concise and accurate coverage positions
- Conduct investigations regarding claims and/or lawsuits
- Effectively manage litigation and counsel
- Develop and persuasively articulate complex coverage, liability and damage assessments
- Provide detailed impactful recommendations to leadership
- Conduct complex negotiations and articulate coverage/liability positions
- Attend mediations and trials as necessary
- Proactively manage accurate expense, reserve and financial transactions
Requirements
- 5+ years general liability claim handling experience
- Consultant: Experience with commercial general liability claims
- Specialist: Experience with environmental or other latent injury claims or claims under affirmative pollution coverages
- Experience in handling affirmative/defensive risk transfer; including additional insured tenders
- Strong to Excellent verbal and written communication skills
- Strong to Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities
- Proven track record of effective negotiations/settlement of high-value general liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Proficiency handling litigated claims
- Active Property & Casualty State Insurance Adjuster license or ability to obtain licensing within 3 months of hire
Benefits
- Flexible work arrangements
- Professional development opportunities
- Health insurance
- Retirement plans
- Paid time off
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