Hybrid VP Operations

at The Bancorp

• Job title: VP Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP, RPA, Tableau
• Location requirements: Hybrid, Wilmington, United States

About the role

• VP Operations responsible for leading Retail Operations at The Bancorp Bank in Wilmington, DE. Ensuring operational excellence and governance within a regulated banking environment.

Responsibilities

• Serves as a senior operational partner to the Director of Retail Operations, ensuring disciplined execution of strategic and operational priorities.
• Establishes and maintains performance management frameworks, including KPIs, service levels, productivity metrics, quality standards, cost management, and fraud trend monitoring.
• Provides accurate, complete, and transparent reporting to executive leadership and Board committees to support governance and performance oversight.
• Develops and oversees annual, quarterly, and monthly operating plans, including performance targets, workforce planning, capacity modeling, and budget alignment in partnership with Finance.
• Monitors operational results and implements corrective actions to address performance gaps and ensure consistent service delivery.
• Identifies and implements operational efficiency improvements, process enhancements, and system changes in coordination with Technology and enterprise partners.
• Ensures regulatory readiness, audit preparedness, and effective first-line-of-defense execution, including coordination of examinations and timely remediation of findings.
• Maintains strong internal control processes aligned with applicable banking regulations (including Reg E, Reg Z, UDAAP, BSA/AML, and related consumer compliance requirements).
• Promotes operational consistency, policy adherence, procedural integrity, and standardized documentation across Retail Operations.
• Ensures operational readiness and impact assessment for new products, system implementations, vendor transitions, and enterprise initiatives.
• Serves as liaison between Retail Operations and cross-functional stakeholders to ensure alignment, issue resolution, and effective change management.
• Fosters a culture of accountability, compliance, continuous improvement, and service excellence across the Retail Operations organization.
• Performs other duties as assigned. No travel required.

Requirements

• Undergraduate degree in business or finance or an equivalent combination of training and experience.
• 8 years of banking operations field experience.
• Background in process improvement, operational reporting, and metric development.
• PMP (Project Management Professional) or other project management certification a plus.
• Strong working knowledge of accounting and reconcilement.
• Strong working knowledge of NACHA (National Automated Clearinghouse Association), Wires, Real Time Payments (RTP) and FedNow Rules and Regulations preferred.
• A self-starter and strategic thinker who exhibits flexibility and willingness to take on new responsibilities and assignments.
• Strong analytical, written/verbal communication, interpersonal, research and problem-solving skills with attention to detail.
• Excellent presentation skills and customer service skills with a high level of customer focus and motivation.
• A team player, able to work effectively in a team fostered, multi-tasking environment.
• Ability to work independently in a team environment.
• Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
• Above average knowledge of RPA (Robotic Process Automation) methodologies and software.
• Reporting software experience, such as Business Object, Tableau, Power BI.

Benefits

• Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/
• Company Culture at The Bancorp Bank : https://www.thebancorp.com/company/company-culture/