Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
TC
Hybrid Executive IT Support Specialist
Posted last week
About the role
- IT professional providing executive support for the Community Preservation Corporation's leadership team. Delivering comprehensive technology support in a hybrid work environment between office and remote.
Responsibilities
- Provide proactive and responsive L2/L3 support for executives and their assistants—Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line‑of‑business apps.
- Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
- Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
- Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
- Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
- Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
- Conduct pre‑flight checks, live monitoring, and post‑event debriefs; prepare contingency plans.
- Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN).
- Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
- Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, and file collaboration.
- Maintain VIP runbooks, device inventories, and support playbooks; document root causes and preventive actions.
- Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.
Requirements
- 7+ years in end‑user support with 3–5+ years dedicated to executive/VIP support in a mid‑to‑large organization
- Windows 10/11 and macOS administration; iOS/Android proficiency
- Microsoft 365, Intune MDM, Teams/Zoom, Exchange Online, SharePoint/OneDrive
- Conferencing/AV systems (Teams Rooms, Zoom Rooms, Poly/Logitech, Crestron), and room scheduling panels
- Networking fundamentals (Wi‑Fi, VPN), printers/scanners, and hardware peripherals
- Security Practices: MFA, conditional access, device encryption (BitLocker/FileVault), endpoint protection, secure file sharing, phishing mitigation, privileged access workflows
- Executive presence, discretion, excellent communication, calm under pressure, customer‑centric mindset, and meticulous attention to detail.
Benefits
- Competitive compensation
- 401(k) retirement plans with employer match
- Medical, dental, and vision benefits for employees and their dependents
- Commuter benefits
- PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
- Tuition assistance program
- Two “work from anywhere” weeks per year
- Summer Fridays
- Collaborative working spaces
- Service days to support our communities
- Employee development and engagement events
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