Service Manager overseeing operations, sales, and administration in the company’s service department. Responsible for managing a diverse workforce and achieving project goals.
About the role
- Senior Channel Manager in SMB Sales team overseeing partner-driven growth in Canada. Managing relationships, driving sales performance, and collaborating with cross-functional teams for business success.
Responsibilities
- Execute channel strategies that enable partners to scale, meet market objectives, and exceed sales targets
- Build and nurture executive-level relationships, serving as the primary point of contact and trusted advisor for key partners
- Lead weekly huddles and quarterly business reviews (QBRs); diagnose funnel gaps and implement course-corrections to maximize productivity
- Coach partners to evolve from transactional selling to a consultative, customer-first approach
- Identify market coverage gaps and lead the recruitment and onboarding of new strategic partners
- Work closely with Marketing, Product, and Sales Enablement to ensure partners have the latest tools, incentives, and go-to-market support
- Manage financial performance and ROI on partner investments to ensure sustainable business growth
Requirements
- 5+ years in sales or channel management, specifically within indirect sales models (Door-to-Door, National Retailers, Dealers, VARs)
- Deep understanding of the telecom or tech industry and the unique dynamics of the SMB/Mid-market segments
- A data-driven mindset with the ability to translate complex metrics into actionable sales strategies
- Proven ability to drive alignment across cross-functional teams and thrive in ambiguous, fast-changing environments
- Exceptional presentation and negotiation skills, comfortable engaging at the executive level
- Bachelor’s degree in Business, Commerce, or a related field
- Ability to occasionally travel locally with a valid driver's license and vehicle access
- Experience with CRM platforms and partner performance management tools
- Knowledge of campaign design and go-to-market execution within indirect sales channels
- Understanding of indirect sales models, partner economics, and channel performance metrics
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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