Client account manager in retirement plan administration at TELUS Health. Collaborating with a dynamic team and managing projects for improved client satisfaction.
Responsibilities
Act as client account manager
Participate in organizing and planning annual work related to the administration of pension plans
Participate in reviewing work and monitor progress
Train and mentor team members
Support the team in executing various special projects
Develop the budget and monitor its performance
Increase client satisfaction by listening to their needs and responding to their requests, as well as those of plan members and trustees
Propose improvements to our processes
Develop new business relationships and agreements with existing clients, and help grow into new markets with prospective clients.
Requirements
Minimum of 7 years of relevant experience
Bachelor's degree in mathematics, finance, business administration, actuarial science, or other relevant discipline
Strong written and spoken French; bilingualism (French/English) is an asset
Proficient in Microsoft Excel
Benefits
Flexible working hours
Comprehensive benefits program
Career opportunities supporting professional development
Hybrid work model (office and remote) or fully remote work
Job title
Retirement Advisor – Defined Benefit (DB) Plan Administration Team
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