Werkstudent supporting Office Management & Administration at Autoliv, focused on dynamic projects and team collaboration. Responsible for travel organization and meeting planning with expert guidance.
About the role
- Senior VDI Administrator providing operations support to DOD IT contract in multiple locations. Collaborating on virtual desktop environments and supporting Citrix and Azure solutions.
Responsibilities
- Provide operations support to customers across multiple geographic locations.
- Provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions.
- Help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base.
- Focus on improving the reliability, functionality, and user experience of the systems.
- Work in a team environment to ensure mission needs are met for internal and external customers.
- Perform remote administration of servers located in offsite data centers.
- Provide Tier 2 and Tier 3 operations support for Citrix technologies and Microsoft M365 Azure Virtual Desktop (AVD).
- Monitor infrastructure and identify system anomalies before they impact customers.
- Work closely with Engineering staff to plan out future modernization efforts.
- Collaborate to perform network latency analysis to address slow connections and user experience issues.
- Implement version and architectural changes to maintain operability and security of the environment.
- Coordinate with other teams for testing and deployment of modifications.
- Perform periodic backup and restoration of servers.
- Monitor desktop capacity and system statuses.
Requirements
- Experience with interacting with customers to handle service inquiries and problems.
- Experience working as a Tier 2 and Tier 3 system administrator.
- Knowledge of IC IT standards and best practices.
- Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
- Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
- Experience with rapid testing, validation, and deployment of new baseline images.
- Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques.
- Experience with Scripting/Automation.
- Time management skills.
- Strong oral and written communications skills.
- Track record of working effectively within a team and support to peers toward improved processes and results.
- Experience with support ticket management systems.
- Experience mentoring others and/or supervising others.
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements.
- Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
- TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly.
- US Citizenship is required.
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Job title
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Degree requirement
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