Technical Manager guiding SRE practices and automation at TELUS, transforming network reliability and operations with innovative technologies.
Responsibilities
Guide the establishment and operationalization of SRE practices and discipline within TELUS, defining team mandate, processes, and standards that align with industry best practices
Facilitate cross-functional conversations with technical and business stakeholders to identify automation opportunities, align on priorities, and drive transformational change that reduces manual work and improves efficiency
Develop and deploy automation solutions and infrastructure-as-code capabilities that enhance reliability and enable teams to shift from reactive to proactive operations
Coach and develop your team of Engineers, fostering a culture of continuous learning, innovation, and collaboration while building psychological safety to question conventional thinking
Requirements
3+ years of technical leadership experience managing engineering teams in reliability, operations, infrastructure, or similar roles
Deep expertise in Site Reliability Engineering (SRE) practices and methodologies, with proven experience implementing or scaling SRE transformations
Excellent communication and stakeholder management skills with ability to influence and collaborate across technical and business teams
Strong background in automation and infrastructure-as-code, with hands-on experience designing and deploying automation solutions at scale
Demonstrated experience with incident management, root cause analysis, and driving operational excellence initiatives
Understanding of AI/ML applications in operations and experience evaluating or implementing intelligent automation and predictive systems
Experience in telecommunications, network operations, or large-scale distributed systems
Proficiency with monitoring, observability, and alerting platforms (e.g., ServiceNow, PagerDuty, Grafana, or similar tools)
Continuous learner with curiosity about emerging technologies
Track record of building high-performing, innovative teams in fast-paced, ambiguous environments
Familiarity with Agentic AI frameworks and their applications in operations and automation
Experience leading digital transformation or operational modernization initiatives in large organizations
Advanced knowledge of English is required.
Benefits
Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
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