Senior Manager in Customer Experience for Absa Bank developing strategies to improve client experience. Responsibilities include leading teams and implementing customer service standards in a hybrid role.
About the role
- Customer Service Coordinator handling customer orders and queries for Iberia market. Building relationships and maximising sales growth within the medical devices sector.
Responsibilities
- Manage all orders and queries from our customers in our Iberia market.
- Help build and maintain a strong long-term relationship with our Iberia based team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex.
- Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space.
- Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
- Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
- Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
- Ensure all product complaints are escalated to the appropriate department.
- Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
- Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
- Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
- Process daily invoicing.
- Process billing corrections on time and in accordance with the company policy.
- Process returns from the customer on time and in accordance with the company policy
- Involvement in special projects as required.
Requirements
- Fluency in Spanish & English essential
- Experience in the Spanish medical device market desirable
- Education to Leaving Certificate level (or similar). Business or other relevant 3rd level qualification desirable
- A number of years' experience of working in a fast-moving customer service environment preferably within a multinational environment.
- Excellent communication skills and a professional telephone manner.
- SAP SD user level experience desirable.
- A self-starter / “Can do” approach and attitude
- Ability to work effectively within multi-cultural team towards strict deadlines.
- Accuracy and attention to detail are paramount
- Flexibility – willingness to help other colleagues to meet deadlines
Benefits
- Flexible and adaptable
- Approachable and enthusiastic
- Good judgment and problem-solving
- General Administration work
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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