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About the role
- Client Services Manager at Ticketek ensuring high service delivery for event ticketing. Collaborates with clients and internal teams for successful live event experiences.
Responsibilities
- Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
- Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
- On site testing and client support and engagement on site throughout the duration of the event (including but not limited to management of Box Office Staff, Post event Reporting, Settlements, and operational feedback.)
- Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
- Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.
Requirements
- Have a passion for live events.
- Demonstrate a client focused attitude, being a true ambassador for our brand.
- Be a team player willing to strive to deliver exceptional results.
- Possess attention to detail.
- Be able to troubleshoot and problem solve.
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
- Excellent verbal and written communication.
- Ability to develop new and existing relationships with clients.
- Ability to resolve client/customer problems in a helpful manner.
- Understanding or ability to learn ticketing systems and processes.
- Client/customer relationship skills.
- Experience in Events or ticketing roles.
- Tertiary qualified.
Benefits
- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team
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