Contact Center Executive managing leads generated from digital campaigns for Drevdom, specializing in commercial process optimization. Focused on qualifying opportunities through intensive phone engagement.
About the role
- Technical Call Center Specialist at Technogym ensuring customer satisfaction. Responsible for resolving customer issues and managing technical support queries.
Responsibilities
- Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on-site visits by Technical Engineers
- Handle support requests originating from clients and transfer the necessary parts order to the back office
- Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
- Guarantee product data collection from the market
- Manage the collection of feedback data related to products
- Proactively support CATs in order to keep support costs down
- Effectively record and manage incoming cases (technical issues and queries) and customer complaints
- Act as the first-line for troubleshooting and timely escalation to meet customer SLA’s
- Interact with service teams to ensure timely resolution of issues in line with Customer SLA’s
- Maintain data accuracy within the working systems at all times
Requirements
- 1-3 years’ experience in a call center environment or in a customer service support role
- High School Diploma or Bachelor’s Degree
- Strong phone and verbal communication skills along with active listening skills
- Knowledge of customer service practices and principles
- Familiarity with CRM systems
- Ability to multi-task, set priorities and manage time effectively
Benefits
- Technogym is an Equal Opportunities Employer
Job title
Job type
Experience level
Salary
Not specified
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Location requirements
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