On - Site Medical Call - Center Specialist coordinating organ and tissue donation at DCI Donor Services. Engaging with donor families and managing medical information with compassion and accuracy.
About the role
- Contact Center Specialist leveraging customer service skills to assist clients and advisors in a financial planning company. Engaging in multiple service areas while supporting professional development through licensing training.
Responsibilities
- Leverage customer service skills as first point of contact for clients
- Receive business training to serve as the first point of contact regarding service issues
- Communicate directly with clients and advisors to research questions
- Educate clients and advisors on the company's systems, processes, and policies
- Respond directly to information requests initiated by customers
Requirements
- Education: Graduate/ post-graduate in finance / commerce/ business management/ operations discipline
- 1 to 2 years of relevant experience required
- Requirement to obtain FINRA SIE, Series 7 and Series 63 registrations through company-paid training.
- Strong written and verbal communication skills.
- Demonstrated ability managing multiple priorities in a fast-paced environment.
Benefits
- Company sponsored training program for professional development
- Opportunities to make a mark at the office and in the community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Donor Specialist helping families through the organ donation process for DCI Donor Services. Responsible for facilitating communication and support during sensitive times regarding donation.
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