Contact Center Supervisor leading client support specialists for Nuvei, a fintech company. Managing performance, mentoring staff, and ensuring compliance with processing requirements.
About the role
- Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
Responsibilities
- Supports daily incoming calls in a flexible work environment.
- Supports both internal and external client interactions for general inquiries as well as complex financial transactions.
- Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
- Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
- Provides general maintenance of financial accounts ensuring attention to detail.
- Ensures adherence to department standards.
- Completes all required annual and compliance training.
- Supports new hire training as a mentor to new team members.
- Participates in group huddles and provides feedback when additional support materials are necessary.
- May help in ASK queue as assigned.
Requirements
- High School Diploma or General Education Degree (GED) required
- Minimum 6-12 months in a relevant role and/or equivalent combination of education and experience required
- Previous experience in banking or a call/contact center strongly preferred
Benefits
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependent(s).
- Exercise reimbursement program for employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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