Hybrid Sales Manager, Inside Sales, Call Center, B2C

at Point Digital Finance, Inc.

• Job title: Sales Manager, Inside Sales, Call Center, B2C
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Las Vegas, United States

About the role

• Sales Manager managing a B2C sales team in a call center environment. Leading operations, training, and performance management for driving revenue growth at Point Digital Finance.

Responsibilities

• Manage daily operations of a high-volume inside sales team, ensuring consistent coverage.
• Partner with Account Managers/Sales Reps to navigate complex homeowner scenarios.
• Resolve escalated homeowner concerns with urgency and professionalism.
• Set and manage monthly sales targets aligned to company goals.
• Evaluate quantitative and qualitative performance through reporting and call reviews.
• Coach and develop inside sales representatives and account managers to improve conversion rates, call performance, and revenue attainment.
• Lead consistent 1:1s and team meetings focused on accountability and development.
• Develop and implement monthly sales training plans.
• Interview and hire new Account Managers.
• Guide new Account Managers/Sales Reps through the onboarding process.
• Meet with cross-functional partners regularly to provide support on sales-related initiatives.
• Lead call center sales initiatives, including inbound and outbound campaigns, scripting, call volume expectations, and SLA management.
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience.

Requirements

• 5+ years of experience in sales management, with a strong focus on performance management for telephonic sales teams.
• Bachelor’s degree in a related field, or equivalent practical experience.
• Demonstrated ability to analyze performance data, identify trends, and drive operational improvements.
• Proven experience leading complex operational and strategic initiatives.
• Experience in Real Estate, Mortgage, or HELOC industries is strongly preferred.
• Prior experience managing remote teams, with a data-driven approach to tracking and improving performance.
• Strong decision-making skills—able to assess multiple paths, collaborate with key stakeholders, and align outcomes with business goals.
• Skilled in defining short-term success metrics that align with long-term company objectives.
• Excellent prioritization and organizational skills, ensuring clear ownership and focus across the team.
• Effective in conflict resolution, fostering open communication and collaboration, and knowing when to engage additional stakeholders or HR.
• This role requires attendance at four onsite events per year, which will involve travel. Participation in these events is mandatory.
• This position requires that you obtain and maintain a Mortgage Loan Originator (MLO) license under the terms of the SAFE Act and Regulation Z. You must secure this license within 60 days of your start date and keep it in good standing throughout your employment. As part of the licensing process, you will be subject to the required NMLS registration, which includes a criminal background and credit check. Point will cover all costs associated with obtaining your MLO license. Employment in this role is contingent upon meeting and maintaining these licensing requirements.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.