Call Center Agent in Florida Department of Revenue assisting taxpayers with inquiries on tax bills and delinquencies. Requires bilingual ability in English and Spanish, and prior customer service experience.
About the role
- BSS Provider Experience Representative answering provider inquiries at Banner Health. Delivering customer service in a fast-paced hybrid environment in Arizona.
Responsibilities
- Take inbound calls answering questions from providers and their staff members
- Provide excellent customer service and satisfaction with a goal of first call resolution
- Receive, document, research and respond to provider inquiries and escalated calls
- Work cohesively with appropriate parties to ensure delivery of outstanding customer service
- Identify and resolve managed care issues concerning claims, contract interpretation, utilization management
- Assist internal departments in resolving provider appeals
Requirements
- At least 3+ years of high-volume call center experience
- At least 3+ years of healthcare experience, including knowledge of billing, coding, medical claims
- Must live in Tucson or Phoenix area
Benefits
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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