Customer Service Representative managing customer inquiries and providing technical assistance. Working within a motivated team at AddSecure, a leading IoT solutions provider in Europe.
About the role
- Customer Service Specialist supports customers across the Nordic region with after-sales support. Role involves email communication managing queries on shipments, returns, invoices, and credit notes.
Responsibilities
- Provide excellent customer service via email (no phone support)
- Manage after-sales queries related to: Shipments and delivery issues, Carriers and logistics, Returns and reverse logistics, Invoice discrepancies, Credit notes and adjustments
- Act as the main point of contact for customers on after-sales topics
- Identify root causes of recurring issues and support improvements
- Promote the use of TD SYNNEX e-business tools
- Collaborate with internal teams (logistics, finance, sales)
Requirements
- 1+ year experience in customer service or similar role
- Experience in after-sales, order management, or logistics is a plus
- Strong attention to detail
- Customer-focused and solution-oriented mindset
- Excellent written communication skills
- Strong organization and prioritization skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
- Technical Skills: SAP R/3 (preferred), Microsoft Excel and Word (basic to intermediate)
Benefits
- Hybrid work (2-3 days at the office per week)
- Continuous learning and clear progression plan
- Comprehensive benefits including paid leave, retirement plans, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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