Customer Support Engineer delivering post - sales support and technical assistance for fintech customers. Collaborating with cross - functional teams to enhance customer success and product feedback.
About the role
- Senior IT Support Analyst at TD providing systems and application support with technical expertise. Engaging in monitoring and management of performance availability for technical business solutions.
Responsibilities
- Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.
- Provides technical expertise and guidance to others in a lead capacity and works autonomously.
- Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective.
- Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support and/or development of technical solutions and/or testing.
- Works autonomously and leads on a diverse range of activities (e.g. design, support of technical business solutions) and is relied upon to coach / educate and monitor the work of others.
- Acts as an internal expert resource in the exchange of technical information for project teams, and provides technical insight and recommendations to the business and/or outside vendors.
Requirements
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years related experience
- 5 + years of experience with monitoring tools: Dynatrace, Datadog, Splunk
- Strong incident response, debugging, and problem-solving skills (ServiceNow)
- 5 + years of experience working with cross-functional teams (PowerBI, Confluence, Jira)
- Background in security, compliance, or regulated environments
- Experience supporting 24x7 production systems with on-call rotations(PagerDuty)
- Financial Services, Credit Cards domain experience will be an asset
- Experience of Testing and DevOps environment will be an asset
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development
- Reward and recognition
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