Key Account Manager responsible for driving commercial growth and service excellence across a portfolio of freight forwarding customers. Building client relationships and ensuring high operational standards.
About the role
- Sales Account Manager responsible for managing client relationships and driving sales growth in the cybersecurity sector. Position located in Makati, Philippines with hybrid work flexibility.
Responsibilities
- Act as the dedicated point of contact for assigned clients, fostering long-term partnerships grounded in trust and mutual collaboration.
- Gain a deep understanding of each client's business objectives, challenges, and security needs, and align our solutions to deliver measurable value.
- Design and execute strategic account plans aimed at accelerating sales growth and meeting revenue goals.
- Identify and pursue upselling and cross-selling opportunities within the existing client base across our network and managed security service portfolio.
- Source and qualify new prospects, engaging decision-makers to uncover security pain points and position relevant solutions.
- Partner with internal technical teams to evaluate client requirements and develop tailored security solutions.
- Deliver compelling product demonstrations and presentations that communicate the value and capabilities of our network and managed security offerings.
- Drive contract negotiations to secure mutually beneficial agreements that align with company standards and client expectations.
- Oversee contract performance, proactively addressing issues or disputes in coordination with internal stakeholders to ensure timely resolution.
- Maintain up-to-date knowledge of industry trends, competitive developments, and emerging technologies in the network and managed security space.
- Deliver consistent reporting on sales activities, pipeline health, and client insights to senior management.
Requirements
- At least 3 years of experience as an effective account manager handling the end-to-end process from client prospecting/sourcing, onboarding and post-onboarding support
- Must be amenable to function as an individual contributor
- Must be okay to work to be on a hybrid setup with shifts being predominantly done at home. Onsite work is as needed – mostly for client visit/meeting.
- Must be willing to travel anywhere in the Philippines – predominantly in the Metro Manila area
- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related discipline
- Demonstrated experience in sales or account management, ideally within the cybersecurity or IT services sector.
- Solid grasp of network security concepts, technologies, and solution frameworks.
- Exceptional communication and negotiation abilities, with a talent for translating technical concepts for non-technical stakeholders.
- Performance-driven approach with a proven history of hitting sales targets and contributing to business growth.
- Comfortable working both independently and cross-functionally in a dynamic, fast-paced environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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