Store Manager leading customer engagement and team performance at Bird & Blend Tea Co.'s Newcastle location. Fostering exceptional customer experiences in a vibrant retail environment.
About the role
- Portfolio Manager leading software and systems engineering growth in the defense sector. Aligning customer needs with technical delivery and managing program execution across multiple initiatives.
Responsibilities
- Own the complete customer perspective and ensure shared understanding and alignment across the portfolio team
- Build and maintain long-term customer relationships that drive repeat business and expansion opportunities
- Communicate complex technical concepts clearly and effectively to both business and technical stakeholders
- Partner with customers to understand business objectives, technical requirements, constraints, and success criteria
- Listen to, understand, and translate customer needs into actionable guidance for engineering, product management, sales/growth, and other internal teams
- Serve as the primary customer-facing strategic engineering and solutioning point of contact
- Act as a trusted technical advisor and thought partner, articulating project requirements, setting expectations, and collaborating with internal teams to meet commitments
- Manage customer expectations by clearly communicating capabilities, limitations, risks, and tradeoffs
- Proactively resolve customer issues in a manner consistent with the company’s mission, values, and financial objectives
- Own the execution success and growth of a portfolio of programs aligned to a specific customer or market space
- Translate ambiguous or high-level business and technical needs into clear, actionable requirements
- Participate in the design of end-to-end solution architectures that align with customer objectives, budgets, schedules, and delivery constraints
- Ensure coordination and collaboration between program level resources (ie. Program Managers, Program Technical Leads, Program Engineers/Performers) to ensure successful Portfolio level execution
- Evaluate, select, and recommend appropriate technologies, platforms, and integration approaches
- Ensure solutions are scalable, secure, compliant, supportable, and aligned with architectural best practices
- Document solution architectures, assumptions, risks, and tradeoffs in a manner accessible to both technical and non-technical stakeholders
- Maintain deep understanding of Tangram Flex products and their application within customer environments
- Collaborate closely with engineering, product, and delivery teams to ensure solutions are feasible, buildable, and operationally sound
- Clarify requirements, resolve technical questions, and adapt designs as constraints, risks, or priorities evolve
- Provide leadership and guidance through early implementation phases or during handoff to delivery teams
- Partner with business development teams to identify, qualify, and capture follow-on work and new opportunities within the portfolio
- Lead capture management activities associated with the portfolio, including customer engagement, competitive assessments, teaming strategies, solution shaping, and proposal development support
- Support bid and proposal efforts by contributing to technical volumes, management approaches, and pricing strategies where appropriate.
- Ensure smooth handoff between capture process and program initiation prior to and during a successful award; Identifying opportunities to expand business with customers and participate in developing statements of work and proposals to win additional follow on work with clients.
- Help shape win themes by tying technical capabilities to customer value
- Act as a trusted technical advisor to the customer during pre-sales and delivery discussions
Requirements
- Bachelor’s degree within any of these disciplines, Business, Engineering, Computer Science, or Operations Management, equivalent successful experience in a similar industry role.
- Minimum of 8 years of experience managing, supporting, or leading technical programs in a Federal Government environment (ideally software focused).
- Strong understanding of software engineering concepts, specifically DoD/DoW software and systems engineering environments including software development life cycle (SDLC), agile practices, and systems integration.
- Demonstrated experience growing the scope and or value of programs or portfolios organically within the DoD/DoW market.
- Possess a current/or recent U.S. Government Security Clearance or the ability to obtain and maintain a U.S. government issued security clearance is required.
- U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
- Ability to work collaboratively across teams and communicate effectively.
- Understanding of Government and Industry program/project management tasks and execution methods.
- Ability to manage multiple complex, multidisciplinary tasks and projects.
- Experience working directly with Customers to capture, understand, and meet requirements, build relationships, articulate and provide customer.
- Excellent time and resource management skills.
- Proficient with MS Office and Google Suite products.
- Team player with demonstrated ability to lead and/or support co-workers to success.
- Demonstrated competency in written and oral communication.
- Familiarity with Federal acquisition processes, contracting mechanisms, and compliance requirements.
- Reside within the proximity of Dayton, Ohio
Benefits
- Flexible Working Hours
- 10 paid holidays
- generous Paid Time Off
- Employer Paid Medical, Dental, Vision and Short and Long Term Disability Insurance
- Access to group rating plans for Life Insurance
- Employer contribution to Health Savings Account
- Competitive 401K employer match
- A work environment and culture that fosters transparency, collaboration and well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Manager, Ads Partner Strategy at Spotify managing advertising partnerships across multiple clients. Optimizing revenue through project management and integration across teams in a hybrid workspace.
Senior Manager, Effectors Strategy developing operational strategies at RTX for optimizing operations and supply chain activities within Effectors Portfolio. Leading strategic initiatives and capital planning projects.
Amazon Campaign Executive at Bayer managing PPC and DSP campaigns for France. Focusing on creative content and cross - functional collaboration to drive sales and visibility.
Lateral Integration Manager facilitating integration and onboarding for new attorneys at Holland & Knight. Collaborating with teams to ensure successful transition and metrics tracking.
Investigations Manager leading complex internal investigations and compliance initiatives for The Walt Disney Company. Fostering a culture of integrity while managing a team of investigators.
Senior Manager in HR for Disney Entertainment & ESPN focusing on performance management and leadership development. Partnering with business leaders to ensure effective performance practices across the organization.
Facility Engineer ensuring compliance and reliability of SAS facilities across the Nordics. Collaborating with internal stakeholders and external partners for operational excellence.
Senior Manager, Reimbursement coordinating US reimbursement strategies for Coloplast's Chronic Care products and engaging with payers for coding and coverage decisions. Collaborating with various stakeholders while shaping health policy for innovative solutions.
Virtual Access and Reimbursement Manager engaging healthcare providers and staff in the biotechnology sector. Educating on access to treatments, navigating reimbursement processes, and managing patient support services.