Associate Director leading customer satisfaction and growth while managing a team of Customer Growth Executives. Driving strategic planning and operational excellence for customer account management.
About the role
- Growth Associate generating B2B SaaS pipelines for a startup in EV infrastructure. Responsible for outreach, sales development, and collaboration with marketing leaders in a hybrid work environment.
Responsibilities
- Build and manage outbound campaigns across phone, email, and LinkedIn
- Conduct high-volume outreach and book qualified meetings with target accounts
- Partner with senior sales and marketing leaders to refine messaging and positioning
- Experiment with creative outreach channels (social, video, gifting, and other tactics)
- Track, measure, and report on outbound activity and conversion metrics
- Collaborate cross-functionally to test new approaches and scale successful playbooks
Requirements
- 6–12 months of experience in an SDR, BDR, or growth-related role (B2B SaaS preferred)
- Strong communication and storytelling skills across written and verbal formats
- Confident and persistent cold-caller — willing to pick up the phone and make things happen
- Highly motivated and financially driven with a bias toward action
- Coachable, goal-oriented, and eager to develop into a full-cycle AE or GTM position
- Comfortable working in a dynamic, in-person startup environment with high visibility
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