Implementation Manager overseeing the onboarding process for new clients of Euna Solutions, engaging in project management and product configuration to ensure client success.
About the role
- Implementation Specialist with TailorMed partnering with customers to drive onboarding and data ingestion. Aiming to eliminate barriers in healthcare affordability and access in a fast-paced environment.
Responsibilities
- Partner with customers and their technical analysts to extract the right data points from their IT systems
- Use tools like Excel, SQL, Athena, and others to analyze large datasets and uncover insights about customer needs
- Monitor customer environment health, troubleshoot issues, and resolve errors until data quality meets pre-set standards
- Become a TailorMed platform expert and help determine the best mix of features and functionality to maximize user value
- Spot challenges early and recommend process improvements or technical solutions that strengthen our product and implementation approach
- Communicate clearly to multiple audiences including client stakeholders and internal teams such as Customer Success and Product
Requirements
- 1–2 years of experience in a technology and/or healthcare environment
- Experience with customer and / or data onboarding
- Experience with healthcare providers is preferred
- Organized, results-driven, and able to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong commitment to high-quality outcomes
- Meticulous and willing to dig in to get things right—not just “done”
- Comfortable working with SQL, Excel, AI tools, and Google Workspace
- Able to clearly explain technical issues and risks to non-technical audiences
Benefits
- Competitive salary + equity
- Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
- 401(k) plan with a 4% employer match
- Paid holidays, vacation, and sick leave
- Six weeks of paid parental leave
- Company-paid life insurance
- New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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