Director of Business Operations supporting North Park University's academic and operational mission. Collaborating across divisions to strengthen administrative processes and contract management.
About the role
- Business Systems Manager leading and developing the Business Systems team at System C. Focus on operational ownership, service performance, and stakeholder management.
Responsibilities
- Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working
- Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment
- Own BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAs
- Define, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience)
- Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issues
- Manage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructive
- Govern change activity (upgrades, releases and integrations) to minimise risk to live services
- Ensure systems operate securely and compliantly, supporting audit and data governance requirements
- Provide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plans
Requirements
- Proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability
- Strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity
- Excellent stakeholder management — able to translate operational issues into clear options and trade-offs
- Experience overseeing platforms such as Workday, Concur, Salesforce and NetSuite (including via third-party suppliers)
- Working knowledge of integrations, data governance and security best practice
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Senior Manager for Digital Business Systems Consulting at Elliott Davis. Assessing client business systems and leading project implementations with a focus on ERP solutions.
Analyst supporting business process improvements at PayPal. Involves data collection and team collaboration on process execution.
Business Operations Consultant supporting performance management and governance at Truist. Coordinating executive - level reporting and continuous improvement efforts in Technology, Data & Operations.
Senior Manager / Deputy Chief of Staff in Information Technology at Boeing. Partnering with senior leaders to drive strategic priorities and program delivery across divisions.
Business Operations Manager ensuring clarity and speed in execution at myTomorrows. Overseeing governance processes and driving communications in fast - scaling healthtech organization.
Internship in Business Process Management Office, supporting process transformation at Daimler Buses. Collaborating with various departments, aiding in analytics, and driving project management.
Business Operations Analyst optimizing internal processes for semiconductor solutions company. Collaborating with CCS team to manage deliverables and ensure effective information flow.
Supervise the entire Dispute function, ensuring timely and efficient handling of processes and emails. Provide training, mentoring, and support for team members in a hybrid role.
Sr. Manager driving digital strategy and business operations for Nordstrom. Collaborating with leadership to optimize operational excellence and strategic initiatives.