Collections Clerk at Blue Ridge Communications resolving outstanding bills and handling customer inquiries in a hybrid work environment. Responsible for both collection calls and customer service tasks.
About the role
- Credit & Collections Manager responsible for managing the regional Credit & Collections team at Sysco Guest Supply. Overseeing their activities and ensuring compliance with company policies and procedures.
Responsibilities
- Preparation, submission, and maintenance of corporate Management Reports on a weekly, monthly and annual basis.
- Review collection reports to a certain status of collections and balances outstanding to evaluate the effectiveness of current policies and procedures.
- Evaluation and preparation of files for delinquent accounts for outsourcing to legal authorities.
- Sign off on and authorize payment plans and settlement amounts.
- Review new account files for the assignment of initial credit limits for new hotel opening orders.
- Submit recommendations for high dollar credit limits (six-figure values and up) to Director, Credit & Collections to review and approval.
- Determine and evaluate the value and classification of write-offs, disposition of accounts in legal/collection and adjustment and assessment of weekly forecast reporting modules.
- Direct, coordinate and monitor the daily activities & performance of Credit & Collections team to assure compliance of standard Company policies, procedures, SOX, quality and safety.
- Coach and develop the team in balancing the delivery of high productivity, quality and customer service.
- Maintain a positive and safe work environment.
- Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary.
- Establish performance goals, monitor progress and provide feedback as necessary.
- Manage employee performance through motivation, delegation, development, mentoring and resolving conflict.
- Take corrective action as necessary in a timely manner and in accordance with company policy.
- Provide and/or coordinate training as needed.
- Consult with Human Resources Department as appropriate.
- Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement.
Requirements
- Bachelor’s degree in Business, Finance, Accounting or a related field, or Certified Credit Executive (CCE) credentials.
- 5+ years related management or supervisory experience.
- Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
- Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
- Capable of working with internal staff from other departments in a proactive and constructive manner.
- Strong leadership skills, including the ability to mentor and develop individuals and teams.
- Able to engage and lead team discussions and meetings.
- Understands team dynamics and works well within a team structure.
- Collaborative management style.
- Delegates responsibilities effectively.
- A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
- Able to manage large, complex projects.
- Uses time effectively.
- Customer Service – Respond promptly to requests for service and assistance as needed.
- Follow up as needed.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
- Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
- Detail Oriented – Attention to details and accuracy.
- Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.
- Proficient experience using Microsoft Office (Word, Excel, PowerPoint, Access & Outlook).
- Knowledge of ERP systems (i.e., PeopleSoft) and credit reporting systems (Dun & Bradstreet, Experian).
Benefits
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Archivist managing physical and digital collections at Department of Parliamentary Services. Responsibilities include supporting design integrity and preservation for Australian Parliament House.
Collections Strategy & Performance Manager optimizing collections strategy across arrears lifecycle at Amplifi Capital in Leeds, leveraging data and consumer lending expertise.
Lead operational delivery and optimisation of collections and recovery strategies at Marshmallow. Ensure effective cash recovery while adhering to Consumer Duty principles.
Collections Senior Process Associate at Genpact managing customer accounts and performing cash collection activities. Collaborating with teams to resolve disputes and analyze customer accounts in a hybrid work setting.
Analista de Negociação e Cobrança Jr managing health service negotiations to enhance healthcare access. Contributing to an efficient and optimized service network within Hospital Care.
Billing and Collections Coordinator at EdgeUno handling invoicing and collections for telecommunications services. Supporting financial analysis and managing customer accounts in a data - driven environment.
Analyst supporting OTC collections and disputes for Warner Bros. Discovery, maintaining customer accounts and reporting on receivables status. Working in a hybrid environment with a benefits package.
Manage billing and collections processes at OpenClassrooms, helping individuals with career transitions. Ensure quick and effective billing while leading a remote team.
Collections and Recoveries Officer managing customer debt to minimize losses at Absa. Negotiating repayment terms and adhering to company policies for effective collections.