Vice President providing leadership for the Ombuds and Ethics Program at Synchrony. Developing compliance frameworks and overseeing case management in financial services.
Responsibilities
Provide strategic direction and oversight for the organization’s Ombuds Office
Oversee the end-to-end ombuds case management lifecycle
Establish and maintain case management standards and controls
Implement and monitor a case review/QA cadence
Develop robust trend and insights reporting from case data
Drive the design, implementation, and ongoing enhancement of compliance frameworks
Collaborate closely with cross-functional partners to ensure compliance standards and ethical practices
Requirements
Bachelor's degree and 5+ years financial services experience
Minimum 5+ years of progressive experience in ethics, risk management, operational risk, and compliance with 5 years in leadership role
Experience using eGRC platforms and data analytics tools to support compliance monitoring, quality assurance, and reporting
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