About the role

Vice President of Operations leading major contracted-services accounts for Aramark. Driving operational efficiency, revenue growth, and client retention with a focus on strategic leadership and team management.

Responsibilities

Responsible for the overall operation of a major contracted-services account normally generating $80M+ in revenue
Accountable for galvanizing a team under a common growth and operations platform, driving improvement in operational efficiency, revenue, margin and client retention for each account
Ensure the organization is delivering operational excellence while identifying innovative and creative services and solutions to expand on clients' requirements
Develop and maintain the overall strategy, priorities and direction for operations within the area
Manage all facets of the area including sales, finance, human resources, and customer service including full P&L accountability
Drive new sales growth within existing client base
Deliver exceptional customer service to clients
Develop short- and long-term operational strategies in partnership with senior team members and lead the design, development, and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner
Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward, and coaching techniques
Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance
Partner with business unit leaders and other key stakeholders to inspire change and implement new business processes.

Bachelor's degree required, master's degree desired
Minimum of 10-12 years of progressive responsibility, successful experience in general management with full P&L responsibility; food, facilities, or retail service sector preferred
Proven leadership and experience with managing effective client relationships that are high, wide and deep
Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills
Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement
Adept business savvy to effectively communicate and work with other executives in support of achieving business and systems goals
Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes
Must possess a balanced perspective on strategic and tactical issues
Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization
Established ability to select top talent and create a productive environment that promotes initiative, innovation, continuous learning, and development of key leaders for future advancement
Excellent communication and presentation skills with a range of audiences including clients, front-line managers, and C-level leaders.