Junior Collection Consultant managing customer collections for Creditas with a focus on providing personalized service. Engaging directly with clients and addressing their payment concerns through multiple communication channels.
About the role
- Customer Collections Representative managing overdue debt and ensuring timely customer payments. Identifying arrears solutions while collaborating with vulnerable and non-vulnerable customers and colleagues.
Responsibilities
- Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter.
- Where appropriate, ensure supplies are disconnected pending payment.
- Negotiate cancellation or disconnection / reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection.
- Issue Aged Debt Reports to an allocated list of clients on a monthly basis.
- Assist with collating information about debt to clients and providing effective updates.
- Provide full support to the Billing /Customer Services Team when needed.
- Ensure that all written communication (whether email or letter) adheres to company standards and complies with Client requirements.
- Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements.
- Become fully aware of the processes, procedures, systems and legislative requirements within our industry.
Requirements
- Excellent communication and writing skills.
- Ability to listen and display empathy.
- Ability to manage conflict and conflict resolution ideally have experience in credit control and/or debt recovery.
- Negotiation skills
- Pro-Active attitude - use their initiative to help deliver resolutions.
- Motivated by hitting and exceeding targets.
- A willingness to learn is essential along with a genuine focus for doing what's right for customers.
- Ability to respond appropriately under pressure.
- Proficient in Microsoft office suite
- Proficient in navigating social media platforms.
- Real Team Player – we adopt a collaborative approach, and you must enjoy working as a part of a team.
- Genuine passion to help people and problem solve.
Benefits
- Equal opportunities employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Regional Collections Coordinator identifying local partners and managing collection programs for a sustainable circular economy. Collaborating with stakeholders to optimize take - back processes in waste management.
Collections Analyst managing day - to - day commission recovery workflows with OTA partners. Ensuring timely recovery of outstanding payments and compliance with rate parity standards.
Billing Assistant responsible for monthly billing processes and administrative support. Collaborating across teams while ensuring compliance and accuracy in billing procedures.
Collections Coordinator overseeing accounts receivable for Pioneer Square Brands. Ensuring timely collections, resolving disputes, and maintaining client relationships while working in a hybrid setup.
Collections Representative at Terumo Medical Corporation analyzing and collecting overdue amounts from customer accounts. Researching discrepancies and ensuring compliance with regulations in financial processes.
Analyst role at Omni, responsible for monitoring overdue accounts and reporting strategies. Collaborates with teams to optimize financial outcomes in a hybrid work model.
Analista de Cobrança Jr assisting in monitoring debt portfolios at Omni. Fostering relationships and ensuring financial agreements are met.
Senior Analyst responsible for managing debt collection and client relations at Omni. Requires advanced Excel skills and experience in the financial sector with a collaborative approach.
Senior Analyst Collections managing AR processes and leading execution at RXO. Engaging in collections oversight and ensuring compliance while supporting cross - functional teams.