Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
About the role
- Operations Analyst managing client portfolio of insurance companies with focus on KPI excellence. Collaborating cross-functionally for operational improvements in a digital finance environment.
Responsibilities
- Core portfolio management comprises of Single Fac risks via SwiftRe Platform and Fac Facilities via Fac Portal
- Managing own portfolio of clients who are insurance companies/brokers from several different geographies with keen focus on operational KPI excellence
- End to end process management - Monitoring of outstanding statements, overall cash flow management and escalations needed towards delivering business-sensitive operational results – with undiluted focus on Ease of Doing Business
- Ensuring data quality - clients submit timely and quality data as per contractually agreements, subsequent analysis & uploading of insurance data into the system
- Client support - On exceptional need basis, supporting our clients in administering their contracts and processing statements on behalf of clients in SwiftRe portal
- Coordination of technical and financial accounting issues with diverse market accounting teams in various Swiss Re Units and regions
- Providing client administration and support regarding tools, processes and record management
- Training the clients on a regular basis to update their knowledge on SwiftRe's accounting and payments processes
- Cross-functional collaboration with internal and Underwriting teams (via email, phone and in-person visits)
- Process improvement - Identify opportunities for simplification, support process improvements and system enhancement. Collaborate with Business Expert Networks on regular basis for sustainable implementation of client processes
- Testing participation in User Acceptance Testing and reporting out of user summary as required
Requirements
- Minimum Bachelor's/Master's in Finance, Accounting or related fields
- Outstanding performer with minimum 4-5 years of work experience
- Strong Analytical skills (flair for figures), including Advanced Excel and Microsoft Power BI skills
- Proven capabilities in data handling and portfolio steering in previous work experience
- SQL skills would be an added advantage
- Excellent verbal and written business communication skills
- Proficient knowledge of other European or Asian languages would be an advantage
- Strong understanding of re-insurance concepts, Accounting and Finance principles
- Being an agile team player with the ability to manage own workload and demonstrate a sense of Accountability, Responsibility and Commitment
- Ability to work together collaboratively, flexibly and constructively in a team/group environment including in virtual set-ups
- Ability to challenge the status quo and manage multiple stakeholders (multi-cultural and cross functional teams in a virtual set-up)
- Solid understanding of interfaces and functions
- Prior experience with digital applications, automation, solutions and big data would be an advantage
- Insurance/Finance related certifications will be an added advantage.
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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