Insurance Coordinator at Mercer Advisors executing insurance coverage tasks and managing policies across product lines. Engaging with clients, brokers, and internal departments for policy management and client service.
About the role
- Customer Manager at Swiss Re ensuring clients' needs for International Programs are met. Building relationships and leveraging data to deliver excellent service and support operational performance.
Responsibilities
- Establish meaningful relationships with existing and prospect customers
- Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services
- Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers
- Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances
- Drive and inspire cross-functional teams to deliver best value propositions
- Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
- Engage in preparing and reviewing legal documents and contracts preparation/renewals
- Support in the creation and maintenance of guidelines and standard operating procedures
- Develop and maintain communication and training materials for customers
Requirements
- Minimum 5 years of insurance industry experience preferably in client management, consulting, or project management
- Knowledgeable in the administration of global insurance programs and commercial insurance policies
- Demonstrated ability of managing stakeholders at every level of the organization, internationally, internally and externally
- Excellent communication and negotiation skills, both verbally and in writing
- Fluency in English is a must; German is highly appreciated; other languages are an asset
- Highly detail- and solution-oriented with a focus on quality and customer experience
- Strong analytical skills, with the ability to simplify the complicated
- Highly organized and capable of handling multiple priorities at the same time
- Goal-orientation and commitment to continuous learning
- Taking ownership of tasks and completing them independently
- Excellent computer skills including proficiency in MS Office applications and data analysis software (e.g., Stargate and Power BI)
Benefits
- Attractive performance-based variable compensation component
- Variety of global and location specific benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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