Technology Consultant providing technical support and solutions for clients at Hewlett Packard Enterprise. Responsible for maintaining effective customer relationships and delivering technology solutions.
About the role
- Senior Technical Architect at SUSE leading complex customer engagements with SUSE technologies. Delivering advanced technical configurations and automation scripting to enhance customer success.
Responsibilities
- Act as a technical architect for SUSE technologies, providing strategic guidance and expertise to customers.
- Work with customers to design and deploy solutions based on SUSE technologies, ensuring their successful implementation.
- Carry out advanced hands-on configuration and coding activities as required to address customer requirements.
- Maintain an advanced-level understanding of the SUSE portfolio of products, staying current with new releases and features.
- Possess a significant understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., leveraging this knowledge to provide comprehensive solutions.
- Provide Scoping activity for all engagement types, including large-scale and complex customer use cases, demonstrating expertise in Scoping Activity.
- Able to demonstrate the impact and articulate the benefits of SUSE technologies for users as it relates to their specific use case.
- Establish and maintain long-term relationships with users and establish contact with their management as required, showcasing strong Relationship Building.
- Own entire customer engagement, ensuring successful project delivery and customer satisfaction (scope and timeline).
- Provide internal feedback and make constructive suggestions to improve Services offerings, contributing to Process Improvement.
- Understand feature requests and advocate for customers and users with Product Management and/or Engineering, influencing product development.
- Work with existing customers to improve customer satisfaction, actively driving positive outcomes.
- Work effectively in a proactive manner with both customers and colleagues, including working across Regions, e.g., to share Best Practices and foster Teamwork.
- Assist with effective mentorship to new joiners and/or more junior team members, demonstrating your Mentoring capabilities.
- Demonstrate extensive customer service and communication skills at all levels, ensuring clear and effective interactions.
- Proactively seek feedback and utilize it to develop new skills and/or strengthen existing skills, embodying a Growth Mindset.
Requirements
- Proven experience in developing and implementing automation scripts for system configurations and deployments.
- Excellent verbal and written communication, capable of articulating complex technical concepts to diverse audiences.
- Strong understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes).
- Expert ability to manage and lead customer engagements from initiation to completion.
- Experience in guiding and developing less experienced technical professionals.
- Advanced understanding of a range of SUSE's products and solutions portfolio.
- Strong ability to build and maintain effective relationships with customers and internal stakeholders.
- Proficient in leading scoping activities for various engagement types, including large and complex use cases.
- Advanced expertise in deploying SUSE solutions.
- Strong ability to design robust solutions based on customer requirements.
- Proven skills in optimizing deployed solutions for performance and efficiency.
- Skilled in managing expectations and relationships with various stakeholders, internal and external.
- Strong collaborative skills, fostering a positive and productive team environment.
- Advanced ability to design and implement technical architectures using SUSE technologies.
- Strong technical experience with IT systems administration, scripting, automation and development.
Benefits
- comprehensive medical plan
- life and disability insurance
- 401k
- Employee Assistance Programme
- generous paid time off and leave policies
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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