Support Engineer providing high - quality technical support via email, phone, and live communication for Secomea customers. Collaborating with colleagues to improve service and customer experience.
About the role
- Technical Support Engineer managing Fortinet devices and addressing client requests. Ensuring optimal configurations and troubleshooting issues in El Salvador with Fortinet systems.
Responsibilities
- Monitorear y analizar alertas generadas por dispositivos Fortinet (FortiGate, FortiAnalyzer, FortiManager, etc.).
- Atender solicitudes e incidentes relacionados con configuraciones básicas-intermedias de firewalls Fortinet (Perfiles Web Filter, creación de usuarios VPN, políticas de seguridad, reglas de seguridad, enrutamientos etc.)
- Proporcionar soluciones para clientes corporativos haciendo uso óptimo de los recursos existentes (VLAN, IPS, CPES, etc.)
- Realizar tareas de diagnóstico inicial, troubleshooting básico y documentación de eventos.
- Mantener actualizada la bitácora de incidentes y tickets en la herramienta de gestión definida por el cliente.
- Troubleshooting con herramientas como ping, traceroute, sniffers, packet capture.
- Participar en revisiones periódicas de operación con el equipo de soporte y cliente
- Participar en mantenimientos programados y ventanas de cambio (RFC).
- Configuración de: Políticas de seguridad (Firewall Policies), NAT (Source y Destination NAT), VPNs IPsec y SSL, Interfaces virtuales (VLANs, zonas)
Requirements
- Título universitario en Técnico/Ingeniería en Computación, Telecomunicaciones o Carreras afines
- Conocimientos en protocolos (BGP, OSPF, MPLS, SIP).
- Experiencia con herramientas de logs y reportes (FortiAnalizer).
- Experiencia de herramienta de gestión centralizada (FortiManager)
- Diagnóstico y resolución de problemas comunes en FortiGate
- Experiencia 2 años en puestos similares mínima comprobable
Benefits
- Certificaciones: NSE1 NSE2
- NSE4 o Equivalente en el mercado bajo el vendor Fortinet.
- NSE 5 o NSE7 (Deseable).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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