Strategic Solutions Manager enhancing payments solutions for hospitality sector. Engage partners and CRM tools to maximize revenue growth within designated territory.
About the role
- Client Solutions Manager overseeing complex client engagements in investment management. Collaborating with teams to ensure successful delivery across products, technology, and client relationships.
Responsibilities
- own the end‑to‑end solution design and delivery lifecycle for large, complex, and long‑term client engagements
- coordinate delivery across products, technology, and functional teams, while maintaining strong client relationships
- lead complex Alpha implementations by defining target‑state solutions, operating models, and end‑to‑end workflows aligned to the State Street architecture
- act as a senior client partner, managing relationships, communication, and client sentiment throughout solution design and delivery
- navigate the State Street organization effectively to remove blockers, align stakeholders, and ensure timely program execution
- gather and shape client requirements, critically assessing client asks against existing capabilities and future Alpha roadmap deliverables
- translate requirements into clear Business Requirement Documents (BRDs) and short‑term solution designs that bridge current‑state needs to strategic outcomes
- drive solution decisions with urgency and ownership—turning ambiguity into progress by making well‑informed, timely decisions without waiting for perfect information
- influence and facilitate solution design and delivery decisions through Alpha governance and forum structures
- coordinate solution delivery across functional areas, ensuring integrated builds across all phases of implementation
- design interim and interface solutions that meet client needs while avoiding unnecessary rework, complexity, or architectural drift
- ensure solutions align to Alpha product principles, long‑term standards, and scalability objectives—particularly for OCIO clients such as Mercer
- apply strong emotional intelligence to manage escalations, resolve tensions, and maintain momentum across internal teams and client stakeholders
- identify opportunities to improve delivery efficiency, productivity, and reuse across people, process, and technology
- apply change, risk, and resource management principles to protect outcomes and delivery timelines
- ensure all solution management activities comply with legal, regulatory, and internal policy requirements
- provide transparent reporting on delivery progress, risks, and outcomes to senior management
Requirements
- Strong understanding of financial markets and investment management processes, including front‑to‑back operating models
- Bachelor’s degree in a financial, analytical, or related discipline preferred, or equivalent industry experience
- Extensive experience managing large, complex, multi‑year programs and implementations
- Proficiency in Excel and PowerPoint
- Experience with Agile delivery, systems thinking, and/or professional services environments
- Familiarity with Jira and/or Clarity is a plus
- Willingness and ability to travel as required
Benefits
- comprehensive benefits program
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
- eligibility for certain tax advantaged savings plans
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