Systems Engineer supporting deployment and operational reliability in cloud - based healthcare platform. Collaborate with engineering and QA teams to manage cloud environments and troubleshoot issues.
About the role
- Level 2 support for Charles River IMS applications, managing operational issues and client relationships in the investment management domain.
Responsibilities
- Act as Level 2 support for operational issues related to Charles River IMS applications, ensuring timely resolution of client cases logged in Salesforce
- Participate in regular client calls to provide updates, clarify queries, and maintain strong client relationships
- Manage Business Continuity (BC) and Disaster Recovery (DR) processes, including annual DR testing
- Configure and maintain interfaces for upstream/downstream data flows within CRD infrastructure and external entities; oversee connectivity, testing, and post-go-live support
- Own and monitor automated batch jobs, ensuring smooth execution and troubleshooting errors in nightly/daily processes
- Implement proactive monitoring for application errors and optimize batch performance to reduce runtime and chronic alerts
- Perform import/export troubleshooting, patching CRIMS applications, and production change deployments following CRD/STT change management processes (via ServiceNow)
- Automate database refreshes from Production to Test and support on-demand refresh requests
- Collaborate with CRD Professional Services, Product Support, and Engineering teams to address bugs, apply workarounds, and implement permanent fixes
- Support Self-Service Portal (SSP) queries and maintain data archiving/purging processes to optimize production database performance
- Execute ad hoc and scheduled production changes (e.g., settlement day adjustments, exchange holiday calendar updates)
- Provide support for lower environments for internal CRD usage and client testing prior to production deployment
- Lead incident management for Sev1 issues (e.g., batch failures, application outages), coordinate stakeholders, and prepare RCA & Preventative Actions reports
- Join problem management calls and ensure case hygiene across all tickets
- Design, test, and deploy automated import/export/reporting processes tailored to client needs
Requirements
- Financial Services experience in Investment Management, Trading, or related systems (Charles River IMS preferred)
- Strong knowledge of MS SQL Server, Oracle, and/or Sybase database configuration and administration
- Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling, system monitoring, and DR/BC processes
- Excellent customer service, troubleshooting, and communication skills (verbal and written)
- Ability to collaborate across internal teams and external vendors to deliver seamless client service
- Bachelor’s degree in Computer Science, IT, Financial Engineering, Engineering, Economics, Mathematics, or related discipline preferred
- Minimum 3+ years of relevant industry experience
Benefits
- Generous medical care
- Insurance plans
- Savings plans
- Flexible Work Program
- Development programs
- Educational support
- Paid volunteer days
- Matching gift program
- Employee networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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