Customer Service Specialist handling orders and supporting Sales Managers at CANPACK Group. Working in Krakow or Brzesko with potential for partial remote work.
SG
Hybrid IT Systems Administrator, ERP Customer Support
Posted 4 weeks ago
About the role
- Customer Support role in ERP systems for packaging industry, addressing customer needs and managing support cases. Join a team dedicated to service excellence and technological solutions.
Responsibilities
- Support of an existing ERP customer base
- Handling support cases in the 1st and 2nd level helpdesk
- Reviewing and processing system functions and customer requirements
- Version and test management
- Creation of documentation
Requirements
- Vocational training as an IT systems clerk (IT-Systemkaufmann), IT specialist (Fachinformatiker), or industrial/business clerk (Industriekaufmann)
- Good knowledge of ERP environments
- Knowledge of the packaging industry and/or SQL Server is an advantage
- IT affinity and technical understanding
- Teamwork and strong communication skills
Benefits
- Collegial, team-oriented working atmosphere
- Flexible working hours / flexitime
- Travel allowance
- Home office options
- Company pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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