Customer Success Manager overseeing strategic accounts at Rhapsody. Responsible for customer retention and satisfaction in healthcare IT.
About the role
- Customer Success Manager - Upsell developing long term partnerships ensuring client success and generating upsell sales at Sprout Solutions, the leading B2B SaaS company in the Philippines.
Responsibilities
- Develop long term partnerships with Sprout's customers
- Ensure they remain successful by realizing the full value of their investment with Sprout.
- Generate Upsell sales volume and achieve target revenue.
- Ensure that clients are maximizing the value they get from Sprout by either maximizing their current subscription or availing add-ons relevant to clients’ needs (Upsells).
- Create renewal, upsell strategies and focus on selling with retention as a priority.
- Must build and manage sales pipeline using Sprout’s CRM
- Able to prepare tailored proposals aimed at closing complex opportunities at the C-Level
- Has strong attention to detail and able to multi-task /work on multiple and simultaneous key accounts
- Able to work autonomously and from the field and travel as needed
- Succeed in building deep client relationships throughout a company and obtain referrals
- Will help the Head of Sales with the implementation of Global Sales best practices
- Perform other duties as assigned by the company
Requirements
- Proven track record of exceeding quota in software sales to large companies
- HR background is a plus
- Proven history of acquiring new business via direct sales model across enterprise technology customers
- Confident self-starter with the ability to connect technological advantages to business goals
- Minimum 3-5 years' experience at a fast growing SAAS Software Company
- The ability to succeed with limited supervision
- A positive, persistent, and professional can-do attitude
- Sound business judgment, integrity and commitment to excellence
- Strong analytical skills with attention to detail and accuracy
- Excellent interpersonal skills; Effective communicator, exemplary presentations skills
- Solid proficiency in Microsoft Office applications
- Strong organizational skills.
Benefits
- what it’s like to work with us.
- Join our vibrant community of innovators and changemakers.
- We prioritize customer needs and obsess over their success.
- We move fast, embrace change, and pioneer new solutions.
- We act with honesty and treat everyone with utmost respect.
- We lead by passion, purpose, and example.
- We hustle hard and learn from failure.
- We challenge directly and care personally.
- Every voice is heard and respected.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager responsible for existing customers in a SaaS environment, driving adoption and ensuring long - term customer relationships through onboarding and optimization.
Customer Success Advisor guiding clients through challenges and needs in the online world. Providing technical and customer support while receiving quality onboarding and training.
Entry - level role supporting effective customer success plans and fostering strong customer relationships at Ideagen. Collaborate with cross - functional teams for onboarding and retention activities.
Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.