Implementation Consultant ensuring delivery of Aladdin Accounting solutions while collaborating with clients and managing implementations. Requires 3 - 7 years in consulting or investment accounting.
About the role
- Product Implementation Specialist integrating POS, payment, and third-party applications for restaurants. Managing implementation projects and collaborating with clients and internal teams.
Responsibilities
- Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment.
- Implement integrations between POS/restaurant systems and third-party applications, including online ordering, accounting, payroll, loyalty, CRM, or delivery platforms.
- Configure and deploy Teamwork (scheduling, payroll, tip distribution, internal communication) and Reserve (reservations, waitlists, guest profiles) platforms to meet client needs.
- Lead client onboarding sessions, including kickoff calls, training, and go-live support.
- Perform quality assurance, data validation, and testing to ensure accurate setups and integrations.
- Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed.
- Collaborate with internal teams (Sales, Product, Support, Customer Success, Engineering) to ensure seamless client experiences.
Requirements
- 2–3 years of professional experience in customer success or related roles.
- Strong understanding of POS systems, payment processing, and restaurant operations.
- Familiarity with software integrations, API communication, and data mapping between systems.
- Working knowledge of labor management or HR/payroll platforms (e.g., Teamwork, HotSchedules, 7shifts, ADP).
- Basic knowledge of guest management/reservation systems (e.g., Reserve).
- Proficiency with Google Workspace, CRM tools (Salesforce, HubSpot), and project management software (Jira, Slack, Asana).
- Fluent in English and Spanish (written and verbal).
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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